Terms of service
Terms of Service
Effective Date: 6/24/2025
Welcome to DetoxU, LLC ("DetoxU," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our websites, mobile applications, products, services, software, and laboratory testing services (collectively, the "Services"). Please read these Terms carefully. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Eligibility and Account Registration
To use our Services, you must be at least 18 years old or the legal age of majority in your jurisdiction. You must provide accurate and complete information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account.
2. Health Disclaimer
DetoxU’s Services, including laboratory testing and personalized supplement recommendations, are provided for informational and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with your healthcare provider before making medical or health decisions based on your test results.
3. HIPAA Compliance
DetoxU is a HIPAA-covered entity. Any health-related information we collect, use, or disclose is governed by our Notice of Privacy Practices and applicable HIPAA regulations. We are committed to safeguarding your protected health information (PHI) through secure systems, access controls, and employee training.
4. Use of Services
You agree to use the Services only for lawful, personal, and non-commercial purposes. You will not:
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Misuse or tamper with the Services
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Reverse-engineer our technology or interfere with our systems
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Submit false, misleading, or harmful information
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Use the Services to violate any law or regulation
5. Intellectual Property
All content, features, and functionality of our Services (including our reports, algorithms, and branding) are owned by or licensed to DetoxU and protected by intellectual property laws. You may not copy, modify, or distribute any portion of the Services without our prior written consent.
6. AI-Generated Recommendations
Certain reports and protocols may be generated using artificial intelligence (AI) based on your lab results and questionnaire inputs. These recommendations are algorithmically produced and should not replace professional medical advice.
7. Payment and Refunds
All fees are due at the time of purchase unless otherwise stated. Refund eligibility is determined according to our posted policies. Unauthorized chargebacks or disputes may result in account suspension.
8. Limitation of Liability
To the fullest extent permitted by law, DetoxU is not liable for any indirect, incidental, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising out of or related to your use of the Services.
9. Indemnification
You agree to defend, indemnify, and hold harmless DetoxU, its affiliates, officers, and employees from any claims, damages, obligations, or expenses arising from your use of the Services or your violation of these Terms.
10. Dispute Resolution and Arbitration
Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in class actions.
11. Termination
We reserve the right to suspend or terminate your access to the Services at our sole discretion for any reason, including violation of these Terms.
12. Notice of Financial Incentive
If you choose to participate in any promotional program or discount that involves the collection of your personal information (e.g., email sign-up), you may receive a financial benefit. Participation is voluntary, and you may opt out at any time.
13. California Consumer Rights
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information, which are described in our Privacy Policy. You may exercise these rights by contacting us at support@DetoxU.com.
14. Accessibility
These Terms are available in accessible formats upon request. If you require assistance or need these terms in an alternative format, please email us at support@DetoxU.com.
15. Severability
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
16. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated through our website or by email. Continued use of our Services after changes constitutes your acceptance.
17. Contact Us
If you have any questions about these Terms, please contact: